Brake Actuator Warranty

DeeMaxx warrants to the original purchaser that the DeeMaxx brake actuator (the unit) shall be free from defects in material and workmanship for two (2) years from the date of the first sale to the first purchaser of a trailer or other towed device to which the unit is fitted or the first sale to the first retail purchaser of a unit that has not been fitted to a trailer or other towed device (i.e. is sold as an individual unit directly to a consumer by DeeMaxx or one of its authorized distributors).

Any receipts, proof of purchase, or other documents obtained at the time of purchase from a distributor, trailer or towed device dealer, or DeeMaxx should be retained by the original purchaser until the expiration of the warranty period. This warranty is not transferable to a subsequent owner of the unit or the trailer or other towed device to which the unit is attached.

All warranty claims must be submitted within ten (10) days of discovering any issue or defect that gives rise to a warranty claim for the unit. Any claim made after the ten (10) day discovery period, even if within the warranty period, forfeits the right to the warranty coverage for the unit and subjects the claim to denial by DeeMaxx.

Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of the express warranties herein. DeeMaxx excludes, and shall not be liable for, any incidental and consequential damages, including, without limitation, loss of time, inconvenience, use, towing fees, telephone calls, cost of meals, or rental fees for any breach of any express or implied warranties, including the implied warranties of merchantability and fitness for a particular purpose and this express warranty.

This warranty shall not extend to any unit, or parts thereof, that have been installed contrary to the provided instructions or otherwise were improperly installed, altered, tampered with, or for which the engineering or design have been changed or altered in any way; nor will this warranty extend to any defects arising from abuse, misuse, accident, improper wiring, or negligence of an installer, the consumer, or any third party, or to any claims caused by the failure to properly select the brake controller type (i.e. EOH) or have a proper brake controller equipped (i.e., for EOH brakes) on a tow vehicle (which failure will cause a short in the power relay system). Any disassembly of the unit by anyone other than an authorized DeeMaxx technician shall void the warranty. Please refer to the instruction manual for the DeeMaxx unit for information regarding installation and proper use.

No warranty claim will be accepted by DeeMaxx without its Troubleshooting Guide steps having been performed, such performance of which shall be represented as having occurred if the warranty claim is submitted. If, during a warranty inspection of the unit, the issue is resolved by DeeMaxx’s warranty technician utilizing the Troubleshooting Guide steps, claimant shall be responsible to DeeMaxx for the costs of shipping both from Claimant to perform the test and back to Claimant, and for the time spent to remedy the issue as the claim would not be covered under warranty in those circumstances; time for the technician is billed at $85 per unit tested. A warranty claimant must attest to having performed the Troubleshooting Guide steps prior to making a warranty claim and provide DeeMaxx with the step at which the unit failed (which will be claimant’s attestation).

If a warranty claim is valid, as determined by DeeMaxx in its sole discretion, the unit will be repaired or replaced (with a new or refurbished unit of the same type) as determined by DeeMaxx, or a credit will be issued, in the sole discretion of DeeMaxx. If a product has been discontinued and no new or refurbished units exist, DeeMaxx will provide a replacement unit of equal or greater operational capacity or issue a credit, at the exclusive option DeeMaxx. If a claim is deemed invalid and the unit is found to work properly, it will be returned to the submitter, freight collected, unless otherwise instructed.

In the event DeeMaxx has agreed, in its discretion, to provide a replacement unit prior to inspection of the allegedly defective unit, and the allegedly defective unit is determined for any reason(s) to not be covered under this warranty, claimant shall be responsible to DeeMaxx for the retail cost of the replacement unit provided plus the cost incurred to ship the replacement unit to claimant. Additionally, under the circumstances where DeeMaxx provides a replacement unit prior to inspection of the allegedly defective unit, the allegedly defective unit must be shipped to DeeMaxx within 7 days of receipt of the replacement unit or DeeMaxx will have the right to issue an invoice for the cost of the replacement unit, which invoice shall be due and owing immediately.

This Warranty is not transferable from the original owner/retail purchaser as applicable pursuant to the terms herein. Any replacement unit remains subject to the original warranty termination date.

All warranty claims must go through and be approved by, and all replacement units must come from, DeeMaxx directly, unless after the claim is made DeeMaxx authorizes and provides a different procedure to the claimant in writing. DeeMaxx will not reimburse a claimant, repair shop, or any other third party for any expenses incurred for a warranty claim for a DeeMaxx unit including, without limitation, labor costs, replacement part costs, shipping, or any other costs or expenses for a warranty replacement that has not been previously inspected and approved by DeeMaxx, and DeeMaxx will only pay those amounts it has authorized in writing to be incurred for a warranty claim, if any and at its sole discretion. DeeMaxx has a maximum limit of 2.0 hours for labor to replace any one (1) unit that it will consider paying and it will not pay labor costs at a rate not to exceed $125.00 per hour.

TRAILER REPAIR SHOPS, DEALERSHIPS, DISTRIBUTORS, MANUFACTURERS: Contact DeeMaxx and DO NOT replace a DeeMaxx unit without warranty approval and confirmation of warranty coverage from DeeMaxx. Failure to obtain warranty coverage confirmation and approval to perform repair from DeeMaxx before performing the same will VOID the warranty. Additionally, do not ship replacement units to any claimant; if a replacement unit is needed, DeeMaxx will ship the unit directly to the claimant, unless claimant directs DeeMaxx to ship the unit to a repair shop, distributor, manufacturer, dealership, or other address. If, with DeeMaxx’s written authorization, a unit in your inventory is used for a warranty replacement, DeeMaxx will provide a replacement unit directly to you from its inventory.

For further information, please email: sales@deemaxx.com or call us at 682-200-6003.