Brake Actuator Warranty

3-Year Coverage

DeeMaxx warrants to the original purchaser that the DeeMaxx brake actuator (the “unit”) will be free from defects in materials and workmanship for three (3) years. The warranty period begins on the date of the first sale to the first purchaser of a trailer or other towed device to which the unit is fitted, or the first sale to the first retail purchaser of a unit that has not been fitted to a trailer or other towed device (i.e., sold as an individual unit directly to a consumer by DeeMaxx or one of its authorized distributors).

Proof of Purchase & Transferability

The original purchaser should retain all receipts, proof of purchase, and other documents received at the time of purchase from a distributor, trailer or towed device dealer, or DeeMaxx until the warranty period expires.

This warranty is not transferable to a subsequent owner of the unit or the trailer or other towed device to which the unit is attached.

Claim Submission

All warranty claims must be submitted within ten (10) days of discovering any issue or defect that gives rise to a warranty claim. Claims submitted after the ten (10)-day discovery period, even if still within the three-year warranty period, forfeit warranty coverage and may be denied by DeeMaxx.

Implied Warranties & Damages

Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of the express warranties stated herein.

DeeMaxx excludes and shall not be liable for incidental or consequential damages arising from any breach of express or implied warranties. This includes, without limitation, loss of time, inconvenience, loss of use, towing fees, telephone calls, meal costs, or rental fees.

Exclusions & Proper Installation

This warranty does not cover any unit or parts that have been:

• Installed contrary to the provided instructions or otherwise improperly installed.
• Altered, tampered with, or modified in engineering or design.
• Subjected to abuse, misuse, or accident.
• Affected by improper wiring.
• Damaged due to negligence by an installer, consumer, or third party.
• Affected by failure to properly select the brake controller type (i.e., EOH) or equip the tow vehicle with a proper brake controller for EOH brakes, which may cause a short in the power relay system.
• Disassembled by anyone other than an authorized DeeMaxx technician.

Please refer to the DeeMaxx unit instruction manual for information regarding proper installation and use.

Troubleshooting Requirements

All warranty claims must have the DeeMaxx Troubleshooting Guide steps performed before submission. By submitting a claim, the claimant represents that these steps have been completed and must identify the step at which the unit failed.

If a DeeMaxx warranty technician determines during inspection that the issue is resolved by following the Troubleshooting Guide steps, the claim will not be covered under warranty. The claimant will be responsible for shipping costs to and from DeeMaxx and the technician’s time spent remedying the issue, billed at $85 per unit tested.

Approved Warranty Claims

If DeeMaxx determines that a warranty claim is valid, the unit may, at DeeMaxx’s sole discretion, be:

• Repaired.
• Replaced with a new or refurbished unit of the same type.
• Issued a credit.

If the product has been discontinued and no new or refurbished units are available, DeeMaxx may provide a replacement unit with equal or greater operational capacity or issue a credit, at DeeMaxx’s sole discretion.

If a claim is deemed invalid and the unit is found to be functioning properly, it will be returned to the submitter, freight collected, unless otherwise instructed.

Replacement Before Inspection

If DeeMaxx agrees, at its discretion, to provide a replacement unit before inspecting the allegedly defective unit and the unit is later determined not to be covered under this warranty, the claimant will be responsible for the retail cost of the replacement unit and the cost of shipping it to the claimant.

When a replacement is provided before inspection, the allegedly defective unit must be shipped to DeeMaxx within seven (7) days of receipt of the replacement unit. Failure to do so gives DeeMaxx the right to invoice the claimant for the cost of the replacement unit, with payment due immediately.

Warranty Term for Replacement Units

This warranty is not transferable from the original owner or retail purchaser, as applicable under these terms.

Any replacement unit remains subject to the original warranty termination date and does not receive a new warranty period.

Warranty Approval & Reimbursement

All warranty claims must be submitted to and approved by DeeMaxx directly. All replacement units must also come directly from DeeMaxx unless DeeMaxx authorizes a different procedure in writing after the claim is submitted.

DeeMaxx will not reimburse a claimant, repair shop, or other third party for expenses related to a warranty claim, including labor, replacement parts, shipping, or other costs, for a warranty replacement that has not been inspected and approved in advance by DeeMaxx.

DeeMaxx will only pay amounts it has authorized in writing for a warranty claim, if any, at its sole discretion.

For labor to replace a single unit, DeeMaxx will consider payment for a maximum of 2.0 hours at a rate not exceeding $125.00 per hour.

Repair Shops, Dealers & Distributors

TRAILER REPAIR SHOPS, DEALERSHIPS, DISTRIBUTORS, MANUFACTURERS: Contact DeeMaxx before replacing a DeeMaxx unit. Do not replace a unit without warranty approval and confirmation of warranty coverage from DeeMaxx.

Failure to obtain warranty coverage confirmation and repair approval from DeeMaxx before performing the repair will VOID THE WARRANTY.

Replacement units should not be shipped to claimants by repair shops, dealerships, distributors, or manufacturers. If a replacement is required, DeeMaxx will ship the unit directly to the claimant unless the claimant directs DeeMaxx to ship it to a repair shop, distributor, manufacturer, dealership, or another address.

If, with DeeMaxx’s written authorization, a unit from your inventory is used for a warranty replacement, DeeMaxx will provide a replacement unit directly to you from its inventory.